Terms & Conditions
  
Games are subject to availability. We urge you to book in advance to avoid disappointment. Unless specified, booking does not guarantee exclusive use of the arena. Players are requested to arrive at least ten minutes before their notified start time. Players arriving after their start time may be refused entry without refund.

Prices & times may change without notice. Weekend rates apply on public holidays.

Failure to follow the game rules set out by the game marshal will result in removal from the game without refund. Persons under the influence of alcohol may be refused entry. LaserZone reserves the right to refuse entry to anyone without reason.

Unless specified, pre-booking does not guarantee your group will be on the same team during the game or that the teams will be chosen as requested. Staff will however try to set teams as fairly as possible taking into consideration customer requests, player numbers, ages and experience levels. LaserZone reserves the right to set the game 'type' (eg team/everyone vs everyone/other) at its discretion.

Players must wear sensible footwear and shirt/t-shirt.

Prices are inclusive of VAT at the current rates. 'Further games' price applies to games played the same day. Payment is to "Laser Escape Ltd" by credit/debit card (sorry - not Amex), or cash.

Please note: Following the withdrawal of the cheque guarantee scheme, cheques can only be accepted as pre-payments or deposits provided they are received at least 14 days before the booked date. Payment by personal cheque for bookings on the day can no longer be accepted. Account customers will still be able to pay invoices by cheque. Business cheques can be accepted by prior agreement with a manager or duty supervisor.

Bookings are secured with a non-refundable deposit. Deposits are non-refundable but transferrable with more than 24 hours notice. Deposits paid will be deducted on the day of play. Deposits may be retained if number of players is less than number of places booked without giving 24 hours notice. Any pre-payment before the day of a booking is considered to be a deposit.

Birthday packages cannot be used in conjunction with any other offer. At least 7 days notice is required to book a birthday package and a minimum of 6 players required. Parents/guardians are required to remain on-site during the party and requested to supervise children whilst eating. Birthday food may contain nuts.

Players play at their own risk. Whilst every effort is taken to ensure customer safety and security, all persons playing laser games do so at their own risk. All competitors and visitors to these premises must comply with the rules and instructions notified to them on behalf of LaserZone. The management can accept no responsibility for any loss or damage suffered by competitors and visitors whilst on the LaserZone premises.

Children remain the responsibility of their parent/guardian/supervising adult during their visit who must remain on the premises at all times. Whilst a LaserZone marshal is present during the game, this is to ensure that the game rules are adhered to, to answer queries and in case first aid is necessary. Parents/guardians who chose not to play are welcome to accompany the game marshal to supervise their children if they wish - in this case please ask a member of staff. LaserZone does not provide services of supervision for children.

LaserZone cannot accept responsibility for loss or damage to personal property.

Vouchers and special offers: Vouchers and special offers cannot be used in conjunction with special events, birthday parties or any other offer. Admission/use is subject to availability. Pre-booking is always advised. Unless specified, vouchers/offers expire three months after publication or issue. Unless specified, vouchers cannot be used at weekends or on Public Holidays. Vouchers are non-transferable and have no cash value. Each voucher is valid only for the bearer (plus guests in the case of a 2 for 1 voucher) and unless specified, customers may use only one voucher per person per day. Personal data in the form of images of visitors to, and players of LaserZone is collected via the operation the “Zappix” camera located in the playing arena and of closed circuit television ('CCTV') located around the premises. Further information is available on request.

"LaserZone" is a Trade Mark of Laser Escape Ltd.

Errors and Omissions Excepted.


 
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